Logitech RMA - Big Thumbs Up

My Logitech G5 Laser Mouse has been tracking erratically for the last few months. I was waiting for a sale to pick up a G500 to replace it, but I remembered that my old mouse could still be under warranty.

Calling their customer support line, I was able to speak to a human being after only three computer prompts and no time on hold! Amazing. Giving the serial number of my mouse, the agent confirmed that I was still covered. He went through the routine diagnostics that were probably standard protocol. I could tell he knew I was tech savvy enough to troubleshoot the situation myself and that it was indeed a hardware problem. He whipped up the RMA request, and four hours later I had a UPS shipping label in my email from Logitech to send my old mouse back to them. I dropped by the UPS Store in town later in the day and the gentleman there got my old mouse packed up and shipped.

They are sending me a G500 as a replacement as soon as my old mouse has been returned. It's probably going to be a refurb, but it's a nice free upgrade after nearly three years, and really shows how much Logitech stands behind their products.

Unboxing: Vantec NexStar TX 2.5" Hard Drive Enclosure

The internal hard drive on my MacBook Pro has been teetering around being completely filled the last few months, so I desperately needed an external storage solution to store some of my movies and pictures. I managed to order a 640GB WD hard drive from Canada Computers during their Black Friday sales. Unfortunately the location near me was in the midst of a location change, so I'm still waiting on the drive to be found in/shipped to the store. Not to waste a trip, I picked up the enclosure which I'm unboxing here now. (more after the jump)

NexStar TX Enclosure in its box.